Cleaning

Please ensure that you carry out a full house/flat clean and the contents are left clean and tidy. Ensure you vacuum the carpets and make sure that the kitchen and bathrooms are left clean paying special attention to appliances.
Ensure that all rubbish has been removed. It may be wise to start clearing your rubbish in advance as the council will not remove black bags from beside the bins. It is your responsibility to remove rubbish and any rubbish left will be charged to you and your house mates. Please secure your wheelie bins to prevent them from being stolen.

Bills

Please ensure that you take meter readings and inform your utility suppliers of your new address and close the account.

Key Hand Over

Upon vacating your property, please leave your keys in your room door lock.

Arrange a Check Out Time & Date

Please email [email protected] to request an appointment at least 3 days before you are due to vacate the property. The appointments can be made Monday to Friday and should take no longer than 30 minutes. It will involve a short survey of your house. Before this appointment you must ensure that you are ready to move out and hand over keys to the agent.

YOU MUST VACATE the property by 10am on the day of your contract end date. Please note that unfortunately any personal items remaining past 10am on your contract end date will be disposed of. A £50.00 late key return charge will be issued per key if they are not left in your door.

Missing Keys

Any missing keys will be charged at £25.00 per key, and will have to be paid by card by the checkout nominee upon vacation. No payment means that the checkout procedure cannot be completed, and the keys cannot be accepted.

Unfortunately you cannot return to access the property again after you have checked out so we advise you to ensure that all of your mail has been forwarded to your new address and ensure that all of your personal belongings have been removed. Any belongings remaining at the property will be removed and destroyed once you have returned your keys.

Cleaning

We know that your money is important to you and we do not want to charge you for cleaning so please HELP US TO HELP YOU!
Please ensure that you carry out a full house/flat clean and the contents are left clean and tidy. Ensure you vacuum the carpets and make sure that the kitchen and bathrooms are left clean paying special attention to appliances.
Ensure that all rubbish has been removed. It may be wise to start clearing your rubbish in advance as the council will not remove black bags from beside the bins. It is your responsibility to remove rubbish and any rubbish left will be charged to you and your house mates. Please secure your wheelie bins to prevent them from being stolen.

Where necessary the attached minimum charges will apply if no or inadequate attempts to clean by residents have been made or if communal areas have been wilfully left in a mess.

The non-payment of charges within the stated time will incur an additional £10.00 administration fee. Were any items not listed for cleaning or loss/damage, a price/cost will be obtained where and when required.

Please ensure you and your housemates have completed the following.

· Agency Fees have been paid
· All tenants have signed the tenancy agreement
· All guarantors have signed the tenancy agreement
· Enrolment numbers have been provided
· Direct Debits have been set up
· All tenants have paid their first instalments

You will need to ensure that every member of your house has completed the Move In Check List. Your contract will start at 3pm on the day of commencement. Please call our Move In Team to book an appointment to meet them at the property to complete check in and receipt of keys on: 01482 491009. We recommend that you book your appointment a few days in advance. We will meet you with keys at the property, and run through a quick check in process. You will be required to sign a check in paper stating that you are satisfied with the property. For further details please see our “Knowledge Bank” tab on our home page, then go to “Check In Procedure”.

We often need a team of students from September to December, and January to February to help with a variety of jobs. Hours are very flexible, and we are looking for bright, and bubbly individuals. To apply for jobs please send your CV to [email protected]

If you are in anyway dissatisfied with the service you have received from Unicom we want to know, and we shall do our utmost to resolve any issues. Please contact Amanda Hager at the Newland Avenue office, or write to [email protected] We take your concerns very seriously and wish for you to have a pleasant stay with Unicom.

If you receive any post for ex tenants please simply write across the letter “Not at addess” or “RTS” (Return to Sender) and put back in the post box.

We communicate predominantly through email – this includes all house updates, repairs updates, special offers, 24 hours notice for visits etc. It is your responsibility to keep any changes in your contact details up to date with us. If your details have changed please email [email protected] Please put subject as “Correspondence detail changes”

We prefer repairs to be reported through our website. Please report your repair on our website on the home page “Report a Repair” section. You will receive an email to confirm that your repair has been logged. Once your repair has been completed you will receive another email to inform you of this, and ask for feedback should the repair have been unsuccessful (occasionally without living in the house it is difficult for the Repair Team to ascertain if a permanent solution has been found, particularly for plumbing items, and so your feedback would be appreciated).

Please go to the “Knowledge Bank” tab on our website, and select the “Check Out Procedure” option for a full description.

Please see the website address below for Hull City Council for all details on your bin collection days. On moving out your Unicom home we suggest that you start disposing of rubbish a few weeks before to make sure it has all gone in time. Please note that Hull City Council will not empty the bins if the wrong items have been put in the wrong bin, and they will not remove any items that are not inside the bin. http://www.hullcc.gov.uk/portal/page?_pageid=221,610509&_dad=portal&_schema=PORTAL Please copy and paste this address to find out your various bin collection days – you will need your postcode to hand.

You are exempt from council tax as a student. Upon signing your contract you should have provided your student enrolment number which we will send to Hull City Council to ensure your exemption.

Gas Utilities 08706081524 Electricity Utilities 08453300889 Yorkshire Water 08451242424

On the day your contract begins you need to call these automated numbers with your post code, and they will inform you of your gas/electricity suppliers, their telephone numbers, and your meter serial number. You will need to ring your suppliers to set up a new account in your names providing accurate meter readings, to ensure you are billed correctly. On the day your contract ends the same should be done to close your account and you will be sent a final closing bill.

There is only one water supplier so they can be called directly on the number above. KCOM – Kingston Communications – 01482602555. This number connects to KCom who will arrange your broadband set up. Please note the connection can take up to 10 days.

Make sure you rebook your property as soon as possible to avoid disappointment, we will endeavour to give you first refusal. In previous years people start to rebook their home from as early as October for the following academic year. We want you to stay with Unicom so we will offer you a preferential deal. It does get very hectic at this time of year for us so please ensure that you have signed a contract in order to hold your chosen house as they become in high demand at this point. Please call us for more information on 01482 491009. Don’t forget you will not have to pay another agency fee if you stay with us for another year (either in the same or another house).

All our contracts are joint and several meaning you are jointly liable for everything in the house – including rent arrears, damages, etc. With this in mind if you feel that one particular tenant is abusing his contract terms and conditions you are obliged to address it as it may affect you in the long term.

If you are aware that your cheque/payment will default you must call our accounts department immediately to inform us (01482 491009). If enough time is given we may be able to devise a more suitable payment plan for the due rent (subject to landlord permission). Please note that it is your responsibility to keep us updated if your payment is late. It is your responsibility to keep in regular contact with us.