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Parental Guide For Hull Students

 Over 20 Years of Supplying Quality Accommodation to Hull Students

For your peace of mind
Unicom is a family owned, family run business who have provided high quality, student accommodation for over twenty years.  We know how important family is – to have your loved ones move away from home, often for the first time, the process must be smooth and friendly.  It is important that our Maintenance and Office team are well trained to offer you an enjoyable and friendly stay in your Unicom home.

We currently own and manage nearly 1000 bed spaces, but we still maintain a friendly, family run atmosphere.

Unicom owns all of its properties
Here at Unicom all our properties are owner managed, meaning we do not act for external landlords.  Therefore, we keep all our business ‘in house’, making repair response times and communication streamlined by cutting out the middleman.  You will not have to wait to hear back from the landlord for days on end, as Unicom’s directors/landlords are present daily to ensure a hands on approach to your stay.

We make it our priority that Unicom  properties are presented in the best possible condition, therefore our Maintenance Team have a continuous renewal and renovation programme in place to ensure our properties remain to a high and stylish quality.

Dedicated Maintenance Team

We have a dedicated Maintenance Team including a Gas Cert. registered plumber and NICEIC registered electrician – many of the team members have been with us over fifteen years, and pride themselves on providing an efficient and friendly service.  All our Maintenance Team carry identification with them at all times.

Tenancy Agreement
For many Hull students it is their first time signing a legally binding document. Before any student signs a tenancy agreement with Unicom, a trained member of staff will explain all legal terms, and ensure the student fully understands what they are agreeing to. For parents, we are more than happy to provide a copy of our tenancy agreement upon request via email.We also do not charge a deposit, we charge a standard £125 administration fee per tenant.

24 hr Emergency Helpline
We provide a 24 hr Emergency Helpline. An emergency is classed as anything that is too dangerous to be left overnight. We always have one of our maintenance staff on call, so should an emergency situation arise, they will attend within 3 hours.

If a student locks themselves out of their room/house or looses their keys, a member of the maintenance team will attend. However, if this is outside of office hours there will be a £35 call out charge, payable to the member of staff who attends.

Internet and Telephones
Via Kingston Communications we supply wireless fibre optic broadband in every bedroom in our properties. The price of this can be included into our Bills Inclusive package upon request. Otherwise, it is simply a case of setting up a new account with Kingston Communications when you move into your property.

Student Liaison Officers
We are here to help all students in our accommodation to have the easiest time possible whilst studying in Hull. We have a close relationship with Hull University and their accredited bodies, and endeavour to provide services to solve any house politics/problems. With over 20 years experience we are aware that disagreements can occur in households.  Unicom has a dedicated Tenant Liaison Officer who can be contacted with your concerns.  In case of severe circumstances please contact The Scheme at Hull University who are an accredited body who aim to mediate any student housing problems: http://www.the-scheme.com/Home The Scheme Address: Student Support Services 2nd Floor University House Hull HU6 7SX Tel:01482 465665 Fax: Email: thescheme@hull.ac.uk

Long Term Customers

Here at Unicom we would like our tenants to stay with us throughout their university years – all our team members are aware of this, and we will go that extra mile to gain your loyalty.

 

Unicom.  Love your home.  Love your university life.

Hull Students Parental Guide

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